Frequently Asked Questions
The following are a list of questions that our customers have asked and we have answered in relation to the usage of this site.
FAQ sections.
Using this website
- What must I do to make sure that my computer will be able to navigate this website?
- What are my rights and obligations when using this website?
Using the Chat Rooms
- My chat room does not load up completely.
- I cannot send text.
- What is the "Finish" button for?
- What happens if I click my "Finish" button before my reading is completed?
- Can I save a purchase to use at another time and how does that work?
- I have a MAC, are your chat rooms compatible with it?
- What does it mean if a psychic is on an "break"?
- And what about Web TV?
- Do I need a password to get into the chat rooms?
- Are your chat rooms one-on-one, psychic / customer, fully private chat rooms?
- I have lost my connection, or for some reason I cannot get into the chat room. How can I try to get back into the chat room?
- After making a purchase can I change my choice of psychic reader
Using the Email Question System
- I have questions about a number of other people. Do I have to include their names and dates of birth?
- I would like to ask about persons who have passed on.rnWhat information should I include in my email?
Understanding the billing system
- Can I save any unused portion of purchased time and use it later?
- I noticed that I am always given extra time during my readings. Am I charged for this?
- I do not have a VISA or Mastercard, can I use a different credit card?
- I have bought time on your Australian website but cannot use it on your global site. Why?
- If I am not happy with a reading for any reason, can I request a refund?
Contacting us
The Psychics
- Are your psychics tested?
- Can we email the psychics directly?
- A lot of psychic sites have a rating system for their psychics. Do you?
Making an Appointment
Using this website
What must I do to make sure that my computer will be able to navigate this website?
- 1) Your computer must be able to accept cookies. Make sure that you have "enabled cookies" on your computer. 2) You MUST download the free Shockwaver player. There is a link to the free download in the menu bar on your left. 3) You must have uninterrupted dial up and DSL, Broadband, Cable connection at all times when using the website.
- Our Terms and Conditions explain all of that! You cannot make a purchase without accepting our terms and conditions which are offered for viewing before you can finalize a transaction. By accepting our terms and conditions you can then follow through with your purchase. Please make sure you read them as they are there to protect everyone! There is a link to the Terms and Conditions page on every page of the site at the bottom of each page.
Using the Chat Rooms
My chat room does not load up completely.
- To be able to use the chat rooms you MUST download the free Shockwave player. There is a link to this from the menu bar on your left.
- You MUST click your "Start" button BEFORE typing and sending text. To send text you must click the SEND or press ENTER button.
- You can click this button to exit the chat room AFTER your reading is completed.
- You will delete the cookie which will enable you to re-enter should you lose your connection. You will NOT be able to get back into the chat room without making a new purchase.rnSimply put, NEVER click your "Finish" button unless your reading has been fully completed.
- You can save UNUSED time. But you cannot save part of any time that you have begun to use.
- YES! Our rooms are compatible with ANY and ALL types of computers and systems. However, as with any form of Internet communication system, problems may occur that may prevent your participation in the chat rooms.
- This means that the psychic is still available to chat with you but not immediately and you can expect a short wait.
- Yes, our rooms are compatible however as with any form of Internet communication system, problems may occur that may prevent your participation in the chat rooms.
- YES! You are given the password at the completion of your purchase.You can view your password by going to your account page. It must be typed as you see it as it is case sensitive. MAKE SURE YOU WRITE IT DOWN!You must also take note of your order number which you must enter also. Both your order number and password will be in your account.
- YES!rnOur sites chat rooms are private and the most modern and innovative chat rooms on the internet!
- Simply select the online psychic of your choice and click the "CHAT" box.
- Yes. You are NOT buying time with a specific psychic, you are just buying time which is stored on your account. You can go to any psychic's chat room (as long as they are online) by clicking the "CHAT" button next to their listing.
Using the Email Question System
I have questions about a number of other people. Do I have to include their names and dates of birth?
- YES!rnIt is important for our psychic readers to have the first name and DOB of each person you are asking a question about.
- Our psychics require the persons first name, date of birth and date of death and their relationship to you or the people you are asking about.
Understanding the billing system
Can I save any unused portion of purchased time and use it later?
- NO!rnYou must use all your time during your reading or you will lose any unused portion. You will be billed for the full amount of your purchase even if you do not use all your time.
- NO! rnOur psychics always give away free time during a reading and you only pay for the original purchased amount.
- NO. We only accept VISA and Mastercard. In some instances we may accept direct deposit into our bank account, but this must be approved in advance.
- Both websites use different credit card processing centers and different accounting systems. You cannot use an order from one site on the other.
- NO. We do not provide refunds for any live chat reading or time (minutes) that you have purchased.
Contacting us
How can I contact the site ?
- The website is fully automated and you may contact us by email which is responded to within 24 to 72 hours. There are no telephone numbers for contact.
- Yes, the site is monitored 24/7 and we always respond to your email requests in due course.
The Psychics
Are your psychics tested?
- YES! All of our psychic readers have several tests to complete before being approved to work on the site.
- NO! Our psychic readers are not permitted to have contact with customers outside of the site.
As a customer you are not permitted to give out your email address, phone number , or postal address.rnThese measures are in place to guard both the customer and psychic readers privacy.
- NO! Our investigations into most rating systems on other psychic chat sites reveals that they are unreliable and not true indications of the accuracy of psychic readers. In fact we have found that many psychics make minimum purchases with themselves and then write glowing reviews for themselves. Some also get friends, relatives and fellow psychics on the network to do the same!
Other psychic sites allow the psychic to review customer comments and post only the positive ones!
We feel a rating system turns honest psychic readers into dis-honest ones!
Making an Appointment
It says that I can make an appointment and have a reading in just a few minutes. How can I make sure that I get the reader of my choice?
- It is possible to get a reading with a psychic at short notice but you have to take into consideration your time zone and the psychic reader’s time zone. If you are in a country where the different time zones make it intractable then you should make a request giving 48 hours notice. You should include your time zone, the time and day you would like to have your reading too.
